PS5 Remote Play Not Working: Quick Fixes for Frustrating Issues

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By Alexander

Experiencing issues with PS5 Remote Play can be disheartening for gamers looking forward to accessing their console from different corners of their home or while on the move. The feature, designed to stream PS5 games onto other devices, is reliant on a stable and strong network connection among other prerequisites. To initiate Remote Play, it is essential that the feature is enabled on the console itself, and that both the console’s firmware and the Remote Play app are updated to the latest versions.

Sometimes, users may find that even after ensuring that Remote Play is activated on their PS5 and that everything is up to date, they still face challenges connecting or maintaining a stable session. This usually hints at network issues or other underlying problems that might need a structured approach to troubleshoot. Optimizing the network connection, ensuring the correct ports are open, and adhering to the minimum internet speed requirements can make a significant difference in Remote Play performance.

So, let’s take a look at how you can fix the PS5 remote play not working issue.

Key Takeaways

  • Enabling and updating are first steps for Remote Play access
  • A strong network connection is critical for stable Remote Play
  • Troubleshooting is systematic, from checking connections to configuring settings

Getting Started with Remote Play

Remote Play can seem a bit tricky at first, but don’t worry; setting it up is a breeze once you know the steps. In this section, they’ll go through the essentials: checking that your system is ready, getting the app installed, and twiddling with the correct settings on your console.

System Requirements

Before diving into Remote Play, one needs to ensure their devices meet the necessary system requirements. For PlayStation 5 (PS5) consoles, the system software should be updated to the latest version available. The Remote Play feature works with:

  • PS5 console: System software updated
  • PS4 console: System software updated
  • Windows PC: Running Windows 10 (or later)
  • Mac: Running macOS 10.13 (or later)
  • Mobile Devices: iOS 12.1 (or later), Android 7.0 (or later)

A high-speed internet connection is also crucial for seamless gameplay.

Downloading and Setting Up the Remote Play App

To use Remote Play, the PS Remote Play app needs to be downloaded and installed:

  • On a Windows PC or Mac, download the app from the official PlayStation website
  • For iOS and Android devices, find the app in the App Store or Google Play Store, respectively

Once downloaded, one must sign in using the same account linked to their PlayStation Network.

Configuring PS5 and PS4 Console Settings

To enable Remote Play on the PS5 or PS4 console, some settings require tinkering:

  1. Power up the console and head over to the Settings menu
  2. Navigate to the System section and select Remote Play
  3. Enable Remote Play to allow devices to connect when using the feature

For uninterrupted Remote Play, even when the console is in rest mode:

  • Go back to Settings, find Power Save settings
  • Select Features Available in Rest Mode
  • Enable both Stay Connected to the Internet and Enable Turning On PS5 from Network

This way, one can start playing remotely even if the console was put into rest mode. Now, with everything in place, one’s ready to take their gaming sessions to the screen of their choice.

Optimizing Connection for Remote Play

Securing a stable and high-speed internet connection is essential for a smooth Remote Play experience on the PS5. This section will guide you through enhancing your network for the best possible performance. This will help solve the PS5 remote play not working issue.

Internet Connection and Speed

For Remote Play to function effectively, the user should first confirm that their internet connection meets the minimum requirement of 5 Mbps for both upload and download speeds. It’s advisable to perform a network speed test from the device intended for use with Remote Play. If the speed is insufficient, contacting the internet service provider to upgrade the plan to a high-speed internet connection may be necessary.

Wired vs Wireless Connection

While wireless connectivity offers convenience, a wired connection typically provides a more reliable network connection, which is crucial for Remote Play. Users should connect their PS5 directly to the router using an Ethernet cable to reduce the likelihood of interference and to enhance the overall connection stability.

Router and Network Adjustments

Lastly, router settings play a pivotal role in the Remote Play experience. Users should ensure their router firmware is up to date. For those using Wi-Fi, investing in a Wi-Fi 6 router might yield better results, particularly when streaming at higher resolutions like 4K. It’s also beneficial to minimize network congestion by ensuring other devices are not undertaking bandwidth-intensive tasks during Remote Play sessions.

Troubleshooting Common Remote Play Issues

When your PS5’s Remote Play isn’t cooperating, it can feel like you’ve hit a brick wall. But don’t worry—most issues have a fix. They’ll be tackling common error codes and how to get a smoother connection, so your gaming doesn’t miss a beat.

Common Error Codes and Solutions

Most Remote Play hiccups throw an error code your way. If they encounter one, they should:

  • Error CE-35485-5: Ensure Remote Play is enabled in their PS5 settings. They might have to navigate to Settings > System > Remote Play and check the Enable Remote Play box
  • Error CE-108255-1: Sometimes the console just needs a fresh start. They can power cycle their PS5, wait for a couple of minutes, and then turn it back on
  • Error NP-102942-8: This could imply a firmware issue. They’d want to check if their system is up to date at Settings > System > System Software > System Software Update and Settings

For other error codes, they may find luck in resetting their network devices or looking up specific solutions based on the code displayed.

Connectivity and Performance Troubleshooting

They’ll want to ensure that their connection isn’t the source of the trouble. Here’s a quick checklist they can run through:

  1. Check Internet Connection: A reliable connection with a minimum speed of 5Mbps for upload and download is essential. They can check this on their PS5 under Settings > Network > Test Internet Connection
  2. Review Firewall Settings: Sometimes a firewall might be too protective and block Remote Play. They should make sure their firewall settings aren’t interfering
  3. Connection History: If they’ve had successful Remote Play sessions before, they should try to replicate the conditions of those sessions, such as the time of day or network traffic levels
  4. Cable Over Wi-Fi: For a more stable performance, they might want to consider using a wired connection rather than Wi-Fi if possible

By taking these specific steps, users increase their chances of troubleshooting Remote Play issues effectively, making for a more seamless gaming experience.

Enhancing Your Remote Play Experience

Maximizing the efficiency of PS5 Remote Play requires attention to both your network setup and the devices you use. They’ll walk you through optimizing video and sound, connecting various controllers, and discovering more features to enhance your gameplay.

Improving Video and Sound Quality

For a crisp, smooth gaming session, ensure you’ve got the video quality set appropriately in the Remote Play app. They might suggest opting for a higher resolution, but keep in mind this is contingent upon the robustness of your Internet connection. A wired connection could reduce lag, so consider connecting your PS5 directly to your router with an Ethernet cable. Check the app settings to adjust the streaming quality—sometimes a notch down will stabilize your session without sacrificing too much detail.

And let’s not forget sound—integral to immersive gameplay. If they’re experiencing issues, tell them they could investigate whether their device supports a high-quality sound card, or recommend headphones for private listening and potential sound quality enhancement.

Using DualSense and Other Controllers

One of the joys of PS5 Remote Play is the ability to use the DualSense™ wireless controller across devices. First, suggest that they should ensure their DualSense is properly paired with the device running the Remote Play app. If they are looking to use non-Sony controllers, many are compatible with Remote Play, but they need to remember the experience is optimized for DualSense features. They should make sure the controller’s firmware is up to date for the best performance.

Exploring Additional Remote Play Features

For those who’ve mastered the basics, Remote Play offers more to discover. First up: downloading the app on different gadgets can give more flexibility—they can switch from phone to tablet to laptop without missing a beat. Encourage them to explore the app settings where additional Remote Play controls and features are tucked away. With features like customizing button assignments and even on-screen controls, there’s much to experiment with for enhancing play.

Remote Play on Different Devices

Connecting to PS5 Remote Play can be a nifty way to enjoy gaming when someone can’t access their console directly. This part of the article guides the reader in setting up Remote Play on various devices such as PCs, Macs, and mobile gadgets.

Remote Play on PC and Mac

For those seeking to play PS5 games on their computers, it is reassuring to know that both Windows PC and Mac are compatible with Remote Play. To get started on a PC, users need to ensure they’re operating on Windows 10 or higher, download the PS Remote Play application, and follow the setup instructions. Gamers on Macs should be running macOS Catalina or later to enjoy seamless gameplay.

  • Steps for PC and Mac:
    1. Download the PS Remote Play app
    2. Connect the DualShock controller via USB or Bluetooth
    3. Follow the in-app prompts to link to the PS5 console

Remote Play on Android and iOS Devices

When it comes to using Remote Play on a smartphone or tablet, the process is just as straightforward. Whether one has an Android device or an iOS gadget, they can play their favorite PS5 games on the go. To dive in, all one needs to do is download the Remote Play app from the Google Play Store or Apple App Store, connect their controller, and ensure they have a stable internet connection—preferably over Wi-Fi to avoid high mobile data usage.

  • Android and iOS Setup:
    • Download the app from respective stores
    • Pair the controller to the device
    • Connect to Wi-Fi for a more stable connection

Remember, playing on Android TV is also an option, providing a more immersive gaming experience on a larger screen. Just navigate to the app through the TV’s interface and prepare for fun times remotely connected to the PS5.